The first thing Shannon Russell saw one morning was a text from Halo: "Hey, you've got a new lead." The lead lives over two and a half hours away, so she is referring them to another agent. Even so, it was a happy way to start the day, and she shared it with the Halo community.
A New Lead Before Her Day Began
Few messages are better to wake up to. Halo sent Shannon a text to say a new lead had arrived, before her day had even started.
Good morning
H
Halonow
Hey, you've got a new lead.
An illustration of the Halo text Shannon woke up to.
She brought it to the Halo community call as a win, and the host agreed it is a great way to begin a morning.
"...a message from Halo saying, 'Hey, you've got a new lead.'"
— Shannon Russell
Sending a Lead to the Right Agent
This lead lives over two and a half hours from Shannon. She decided to refer them to another agent, and she is waiting to hear back from the lead.
SShannonNew Kent, VA
2.5+ hours
LThe leadOver 2.5 hours away
Too far to serve well, so Shannon refers them to an agent near the lead.
✓A nearby agentShannon's referral
An illustration, not a real map.
That fits how she describes her work. Her bio says she wants every client to feel listened to and cared for, and that she treats everyone like family.
"I'm going to have to refer them out because they're over two and a half hours away from where I am, so I'm just waiting on them to get back to me."
— Shannon Russell
A Far-Away Lead Is Still Good News
A lead from that far away shows a site can reach people well beyond the area an agent serves. Even when the lead is not a fit, the alert means someone found the site and wanted help.
Passing that person to a trusted agent keeps them taken care of.
One Habit Worth Copying
When a lead alert arrives, open it and decide right away whether you are the right agent for that person. If you are, reach out. If you are not, refer them to someone who is.
HHaloHey, you've got a new lead.
Decide right away
Are you the right agent for them?
If yesReach out to them
If noRefer them to an agent you trust
Either way, they get an answer, and you're the agent they remember.
The habit, as one quick decision.
Either way, the person gets an answer, and you stay the agent they remember.
Ready to Win With Halo?
Imagine opening your phone to a lead alert like Shannon's. Join a live Halo session on Tuesday and watch a site get built from start to finish.
Shannon Russell is a real estate agent who was born and raised throughout Chesterfield, Virginia, and now calls New Kent home. She has worked in real estate since 2019 and has lived in Alaska and Houston along the way.
Her own first-time homebuying experience inspired her to become the agent who listens, supports and treats clients like family. She has worked with contractors, agents and local custom builders, and she loves showing people the Virginia region.
FAQs
Who helps home buyers and sellers in New Kent, Virginia?
Shannon Russell is a real estate agent who calls New Kent home and has worked in real estate since 2019. She helps buyers and sellers, listens closely to what each client needs, and negotiates on their behalf so the process feels clear and manageable from the first conversation.
Who is a real estate agent raised in Chesterfield, Virginia?
Shannon Russell was born and raised throughout Chesterfield, Virginia, and she loves showing the region to people moving to the area. She has also lived in Alaska and Houston, so she understands what relocating feels like and can guide newcomers through finding the right Virginia community.
Who helps first-time homebuyers in New Kent, Virginia?
Shannon Russell became an agent because of her own first-time homebuying experience. She ran into challenges before she found an agent who truly listened, so she works to be that agent for others, offering steady support and plain explanations to first-time buyers in New Kent and nearby areas.
Who is a Virginia agent with renovation and flip experience?
Before earning her license, Shannon Russell worked with contractors and agents on property flips and renovations. She has also partnered with local custom builders. That background gives her practical knowledge of construction, maintenance and market trends, which she uses to guide clients buying, building or selling a home in Virginia.
What does a Virginia agent do when a new lead lives far away?
When a Halo lead came from over two and a half hours away, Shannon Russell planned to refer the person to another agent. Her approach puts the client first, so a lead outside her area still gets help from someone nearby. Shannon has worked in real estate since 2019.